Who is CCI Global?

CCI Global, founded in 2006 and headquartered in Dubai, UAE, is an international African-based BPO that became Africa's largest BPO operator with two decades of industry experience [PRNewswire CCI merger release — 2026-04-16].

CCI brought to the merger an operational excellence framework, Africa's largest BPO presence, and 17,000+ employees. It serves clients in the UK, US, Australia, Canada, and New Zealand from its African delivery operations, with a strong impact-sourcing model creating jobs from underprivileged communities.

South Africa is the birthplace of the CCI brand; its Kenya operations align with Kenya Vision 2030, including a US$50M Tatu City (Kenya) call centre invested in 2024. Martin Roe is CCI's CEO, with 30+ years in the industry.